31st Jul 2009
The Road to Better Living
We wanted to refinance our existing mortgage with Wells Fargo, but despite very polite and helpful customer service reps who assured us a broker would get in touch and sympathized that it was taking so long, nobody from them has gotten in touch with us about refinancing in the five months we’ve been inquiring. (Yesterday we phoned to get the exact payoff balance, and the customer service rep asked if we were interested in refinancing. Buzz politely declined.)
In order to refinance in sometime before 2036, we had gotten in touch with a mortgage broker who was extremely eager to work with us. We got through the initial qualification, were constantly assured we could get the rate we wanted without needing to buy-down points or whatever weird mortgage magic makes house sales work. But we weren’t going to refinance unless we got a good enough change in rates, and Buzz had made that clear. So it was rather odd when Mortgage Lady flipped out when he declined to get the house appraised until rates were what we wanted.
Mortgage Lady: You need to get the appraisal done!
Buzz: We don’t want to do the appraisal until the rates are where we want.
Mortgage Lady: The rates are going down! They’re on the way down right now!
Buzz: Who has to pay for the appraisal if we just never go forward with the loan?
Mortgage Lady: The rates are going down!
Buzz: Umm… who pays or the appraisal, us or your company?
Mortgage Lady: The rates are going down!
[Repeat conversation two or three times.]
She told Buzz to talk to me and see if I agreed with his decision. I laughed and told him to tell her something rude. To his credit, he kept it polite.
Despite that, we still got to the point that we were going to close on the refinance this morning. South Carolina requires attorneys for closings, and so a nice attorney named Jason came to our house, documents in hand. Documents with closing costs thousands more than we’d expected, all bundled into the vague category of “Points Buydown” or something like that. Jason was happy to sit and chat while we tried to reach Mortgage Lady on the phone. Eventually Mortgage Lady called us back, but wouldn’t/couldn’t explain how she’d calculated the closing costs.
Mortgage Lady: I’m not making any money on this.
Buzz: I just want to know where the number came from.
Mortgage Lady: I’m not making any money on this.
Buzz: When you say “you’re not making any money” — no offense, but I don’t care whether it’s you or your employer getting the money.
Mortgage Lady: I’m not making any money on this! It’s a good loan! It’s a good rate!
It may forever remain a mystery just who was going to be making the money, if it wasn’t us and it wasn’t the attorney and it wasn’t Mortgage Lady…
I feel pretty bad for people who either aren’t thorough about reading what’s put in front of them, or are so desperately in need of refinancing that they’ll swallow whatever crap companies like this try to pull.
In the spirit of finding another broker who isn’t quite so… erratic, we’d like to share with the charming 1959 The Road to Better Living. It’s 24 minutes long, but I strongly recommend it…
We wanted to refinance our existing mortgage with Wells Fargo, but despite very polite and helpful customer service reps who assured us a broker would get in touch and sympathized that it was taking so long, nobody from them has gotten in touch with us about refinancing in the five months we’ve been inquiring. (Yesterday we phoned to get the exact payoff balance, and the customer service rep asked if we were interested in refinancing. Buzz politely declined.)
In order to refinance in sometime before 2036, we had gotten in touch with a mortgage broker who was extremely eager to work with us. We got through the initial qualification, were constantly assured we could get the rate we wanted without needing to buy-down points or whatever weird mortgage magic makes house sales work. But we weren’t going to refinance unless we got a good enough change in rates, and Buzz had made that clear. So it was rather odd when Mortgage Lady flipped out when he declined to get the house appraised until rates were what we wanted.
Mortgage Lady: You need to get the appraisal done!
Buzz: We don’t want to do the appraisal until the rates are where we want.
Mortgage Lady: The rates are going down! They’re on the way down right now!
Buzz: Who has to pay for the appraisal if we just never go forward with the loan?
Mortgage Lady: The rates are going down!
Buzz: Umm… who pays or the appraisal, us or your company?
Mortgage Lady: The rates are going down!
[Repeat conversation two or three times.]
She told Buzz to talk to me and see if I agreed with his decision. I laughed and told him to tell her something rude. To his credit, he kept it polite.
Despite that, we still got to the point that we were going to close on the refinance this morning. South Carolina requires attorneys for closings, and so a nice attorney named Jason came to our house, documents in hand. Documents with closing costs thousands more than we’d expected, all bundled into the vague category of “Points Buydown” or something like that. Jason was happy to sit and chat while we tried to reach Mortgage Lady on the phone. Eventually Mortgage Lady called us back, but wouldn’t/couldn’t explain how she’d calculated the closing costs.
Mortgage Lady: I’m not making any money on this.
Buzz: I just want to know where the number came from.
Mortgage Lady: I’m not making any money on this.
Buzz: When you say “you’re not making any money” — no offense, but I don’t care whether it’s you or your employer getting the money.
Mortgage Lady: I’m not making any money on this! It’s a good loan! It’s a good rate!
It may forever remain a mystery just who was going to be making the money, if it wasn’t us and it wasn’t the attorney and it wasn’t Mortgage Lady…
I feel pretty bad for people who either aren’t thorough about reading what’s put in front of them, or are so desperately in need of refinancing that they’ll swallow whatever crap companies like this try to pull.
In the spirit of finding another broker who isn’t quite so… erratic, we’d like to share with the charming 1959 The Road to Better Living. It’s 24 minutes long, but I strongly recommend it…
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