24th Jun 2008
Etiquette and Society: Office Courtesy: Meeting the Public
Office Courtesy: Meeting the Public (1952) reminded me slightly of why I quit a job years ago — I wasn’t willing to put up with the bullshit Barbara has to, although it’s her job to do so and it wasn’t mine.
I’m amused by the mild undercurrent of familiar touching between the two roommates. I really doubt it’s the impression Encyclopaedia Britannica Films intended to portray, but hey, it’s 1952, an open-minded time that accepted everyone’s sexuality. But we’re here to learn about secretarial attitude, not lesbians!
It’s mildly fun to see Barbara and Ruth sitting there sniping about Mr. Franklin’s secretary (who, frankly, deserves it). Apparently future secretaries were best educated by showing them snarky bitchery. But it also drives home how annoying it really is to be a secretary. Do everything, be cheerful and friendly to everyone… jeez, you even need to swallow your gum whenever the boss walks in the room.
When I worked at a small company, I was eventually moved to a office by the front door. It’s a 30-person company, so I was asked to “chip in” by answering the door and greeting guests (when I objected, I got a lecture on my lack of team spirit). It was incredibly annoying; I constantly having my work interrupted, and it didn’t make it more “fun” if I had a cheerful, positive attitude towards whatever strange visitor was dropping by. (And I did have a cheerful, positive attitude, at least on the outside.) I’m an engineer, not a secretary, and so it was infuriating to be put in that position; it was one of the reasons I was happy to leave.
Shortly after I did move on, they hired a receptionist (who doubled as an HR something) for that office, but had an impossible time finding another manufacturing engineer to do the many things I had done… teaching another valuable lesson, prioritize your employees’ workload based on what you really need. They lost a lot more man-hours by having an incompetent engineer and a cheerful receptionist.
I noticed how at the beginning of the segment on things she still had trouble with, she was shown putting a stick of gum into her mouth, then looking slightly awkward when her boss came to ask her about something. There’s always been an odd dislike of people chewing gum. Here, they implied it was improper, but left it completely unsaid. (I might have thought anti-chicle prejudice would have been more explicit in 1952, but apparently then, as now, people could only vaguely disapprove, for a lack of any reason why gum chewing actually was bad.)